Th14 Privacy Policy — User Data Protection
This policy explains how th14 collects, uses, stores, and protects the personal information of users in Malaysia. Please read it carefully before using our platform.
Information We Collect
When you register and use the th14 platform, we collect certain types of information to ensure our services operate reliably and securely. This information falls into several key categories:
Account Information
Full name, email address, registered mobile number, date of birth, and password (stored in encrypted form). This information is required for identity verification and account security.
Device & Browser Information
Device type, operating system, browser version, IP address, and time zone. This data is used to detect suspicious activity and ensure interface compatibility across all devices.
Payment Information
Transaction records in MYR including deposit and withdrawal methods such as Touch 'n Go and FPX. Full bank account or card numbers are not stored — only the transaction metadata required for record-keeping.
Usage Data
Pages visited, session duration, games played, and in-platform actions. This data helps us understand usage patterns and continuously improve our services.
Purpose of Data Use
Information collected by th14 is used exclusively for platform operations and to improve services for Malaysian users. We do not use your data for third-party advertising purposes.
The primary purposes for which we use your data include identity verification during registration and login, processing deposits and withdrawals in MYR, fraud detection and prevention, sending important account notifications, and improving the platform's interface and performance based on real usage patterns.
Cookies & Session Tracking
Th14 uses cookies and similar session-tracking technologies to enhance the user experience. Cookies are small text files stored on your device when you visit our platform.
We use three types of cookies. First, session cookies — active while you are logged in and cleared when the browser is closed. These store your login status and interface preferences during an active session. Second, preference cookies — these save settings such as display language and time zone. Third, analytics cookies — used solely to analyse usage patterns for platform improvement, not for external advertising.
You can manage cookie settings through your browser. However, disabling certain cookies may affect platform functionality such as staying logged in and language preferences.
Data Storage & Security
All th14 user data is stored on servers protected by SSL encryption and multi-layered security protocols. Access to user data is restricted to staff who require it solely for operational purposes.
User passwords are never stored in plain text — our system uses a one-way hashing function, ensuring passwords cannot be read even by th14's own internal staff.
User data is retained for as long as the account remains active. Once an account is closed at the user's request, personal data will be deleted within 30 working days, except for records required to comply with Malaysian laws on financial matters and anti-money laundering.
Sharing Information with Third Parties
Th14 does not sell, rent, or trade users' personal information to any third party for marketing or advertising purposes. Data sharing only occurs in the following limited circumstances:
- Payment Processors: Transaction details are shared with approved payment processors such as FPX services and digital wallets to facilitate secure processing of MYR deposits and withdrawals.
- Identity Verification: In certain cases, identity verification information may be shared with parties assisting in the KYC (Know Your Customer) process, as required under Malaysian law.
- Legal Requirements: th14 will disclose user information when required by a court order or a lawful request from Malaysian authorities.
In all of the above sharing scenarios, only the minimum necessary information is shared, and it is subject to strict confidentiality agreements.
User Rights Over Personal Data
You have the right to request a copy of the personal information we hold about you. Requests can be submitted via our support email and will be processed within 14 business days.
If any information in your account is inaccurate or outdated, you may submit a correction request. Certain updates can be made directly through your account settings.
You may request account closure and deletion at any time. Deletion requests will be processed once all pending transactions have been settled in accordance with established procedures.
Policy Updates & How to Contact Us
Th14 reserves the right to update this Privacy Policy from time to time in response to changes in law, technology, or platform operations. Users are encouraged to review this page periodically. Significant changes will be communicated via email notification to registered users.
Continued use of the th14 platform after a policy update is published constitutes acceptance of the revised terms.
If you have any questions about this privacy policy or wish to submit a request regarding your personal data, please contact our support team:
Please include your registered account number and a brief description of your query in the email to help us resolve your request more efficiently.
Have More Questions About Your Privacy?
Visit our FAQ section or register a th14 account today for a safe and secure online entertainment experience.